Privacy Policy

When you use a Lead Concierge-powered experience, we may collect:

• Information you voluntarily provide during conversations, such as:
  • Name
  • Email address
  • Phone number
  • Appointment preferences
  • General treatment interests
  • Questions submitted through chat
• Technical and usage information, including:
  • Browser/device information
  • Approximate location based on IP address
  • Referral source and campaign information (such as UTM parameters)
  • Pages where the concierge experience was accessed
  • Conversation timing and interaction events
• Conversation content and interaction history used to improve the concierge experience and help businesses respond appropriately to inquiries.

Information collected through Lead Concierge may be used to:

• Respond to visitor inquiries
• Route potential leads or consultation requests to participating businesses
• Improve conversational experiences
• Understand visitor interests and engagement patterns
• Generate business analytics and reporting
• Maintain platform reliability, security, and abuse prevention

Businesses using Lead Concierge may access conversations, lead information, and analytics related to their own organization.

Lead Concierge uses artificial intelligence to help guide conversations and answer general informational questions.

The concierge:

• Is not a medical provider
• Does not provide medical diagnosis
• Should not be relied upon for emergency or urgent medical situations

Visitors should contact a licensed healthcare provider for medical advice or treatment decisions.

We do not sell personal information.

Information may be shared:

• With the business or practice associated with the concierge experience you interacted with
• With service providers and infrastructure vendors that help operate the platform
• When required by law or to protect platform security and integrity

We retain conversation and analytics data for operational, security, support, and reporting purposes. Retention periods may vary depending on business relationships, platform requirements, or legal obligations.

We take security and responsible data handling seriously. Lead Concierge is designed with modern security practices intended to protect information from unauthorized access, misuse, disclosure, or loss.

We use administrative, technical, and infrastructure safeguards appropriate to the nature of the platform, including secure cloud infrastructure, access controls, encrypted connections, and ongoing monitoring of platform reliability and security.

While no online service can guarantee absolute security, protecting visitor and business information is an important part of how we design and operate Lead Concierge.

Lead Concierge may use cookies or similar technologies to:

• Maintain conversation continuity
• Understand traffic sources and engagement
• Improve platform performance and usability

Lead Concierge may rely on third-party infrastructure and software providers for hosting, analytics, communication, and AI-related services.

Lead Concierge is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

You may choose not to provide certain information through the concierge experience. However, some features or follow-up functionality may not work properly without it.

To request deletion of your information or ask privacy-related questions, contact us using the information below.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Lead Concierge

Email: hello@leadconcierge.co

For privacy-related inquiries, please contact us at the email address above.